Refund & Cancellation

New members receive a 60-day free trial with 25 free contact/chat unlocks. No payment is taken during the trial, and you are not charged automatically when it ends — you choose whether to subscribe.

Fees are shown in Indian Rupees before you pay and are inclusive of Goods and Services Tax (GST) where applicable. A tax invoice is issued for each paid plan. Bureau plans are priced per seat as shown at purchase.

Member plans (monthly, quarterly, annual) and any per-contact unlocks are billed in advance through Razorpay. Subscriptions renew automatically at the end of each billing cycle until you cancel.

You can cancel anytime from your account; cancellation stops all future renewals. Your premium access continues until the end of the period you have already paid for. You may also deactivate or delete your account at any time.

Our plans deliver digital access (contact unlocks, chat and matchmaking features) immediately and on a continuing basis. Accordingly, fees are generally non-refundable once a billing period has started or unlocks have been used. This is consistent with the delivery of digital services under the Consumer Protection Act, 2019 and its e-commerce rules.

We will review refund requests in cases of a duplicate charge, a proven technical error where the service was not delivered, or a wrongful/unauthorised charge. Contact us within seven (7) days of the transaction with your registered details and payment reference. Approved refunds are made to the original payment method via Razorpay, usually within 5–7 business days.

Bureau subscriptions follow the same terms. Plans activated manually or against an offline/negotiated payment are non-refundable once activated, save for a proven billing error.

For any billing question or refund request, reach us from the Support tab or at support@srikaaram.in. Unresolved grievances may be escalated to our Grievance Officer, NOT YET NAMED PUBLICLY (contact support@srikaaram.in), at grievance@srikaaram.in; we acknowledge within 24 hours and endeavour to resolve within 15 days. Registered operator: Srikaaram (registered legal name NOT YET PUBLISHED — contact support@srikaaram.in), Hyderabad, Telangana, India (registered office address NOT YET PUBLISHED — contact support@srikaaram.in).